Few words unnerve family business leaders more than
"globalization." But with NAFTA and the World Trade Organization breaking down
trade barriers, the approval of the Central America-Dominican Republic Free
Trade Agreement nearly at hand, and a Free Trade Area of the Americas in the
works, many family businesses face a host of new overseas competitors.
Despite the unfair presumption that family businesses are often
parochial enterprises, however, many have not only successfully defended their
companies against international competitors, but expanded out of their home
markets to exploit the opportunities afforded by globalization. In fact, there
is evidence that the family business model may be uniquely suited to overcoming
the challenges inherent in this inevitable shift.
Family businesses often have close-knit executive teams that can identify
competitive threats and then act quickly to counter them. They are also
accustomed to forging relationships with–rather than simply transacting
with–partners and vendors; this gives them a leg up overseas, where close
contact and tactful communication often open doors. Finally, family members with
a vested interest in the business may be more willing than hired managers to
invest the time, effort and capital needed to learn about foreign markets by
traveling and making local contacts.
Since 1918, Atlas has
manufactured devices that gauge the damaging effects of light, water and temperature on goods
ranging from textiles to steering wheels. Atlas’ devices and the chemicals used
in them have been the basis of a profitable and growing–albeit
unglamorous–business for several generations. ATLAS MATERIAL TESTING SOLUTIONS Challenges: Needed to overcome an anticompetitive regulatory
climate in Europe and the threat of competition from low-cost manufacturers in
Asia. | John W. Lane bought Atlas in 1946, and his son Bill took over
in 1975. Today their story proves that a relentless focus on international
business and the ability to adapt and partner with foreign firms can enable even
a niche company to grow into a global leader. Atlas was already exporting their
products to more than 15 countries in the 1940s, but for years remained shut out
of most of Europe because material test specifications were written by each
nation’s industry organizations. Atlas, however, found a clever way around–or
through–these regulations."When we established a European headquarters, we were able to
get our local organization to work with top chemists to change the European
national standards so we could become competitive," says Bill, 69, who is
passing company control to his three adult children. With trade pathways open,
his father made it a point to establish personal relationships on the Continent,
traveling often to visit Atlas’ independent sales reps. "He saw other companies
getting into this area," Bill recalls, "and felt that he had to be proactive in
order to control our destiny." TOP VIEW: Globalization is often portrayed as an inimical encroachment
threatening family-run businesses. But it is a fact of life for any enterprise
seeking to expand beyond a narrow, parochial domestic market–indeed, overseas
competition is forcing even small, local firms to evolve. The worries
articulated by many family business owners may be overdone; these companies may
be particularly suited to operating in the international arena. Families can
often react quickly to overseas developments and invest the time and capital
necessary to truly understand foreign markets, which are the keys to
success. | In the Netherlands, Bill met the Voelman brothers–who were in
the same business–and in 1982 formed a joint venture that solidified Atlas’
foothold in Europe. Atlas also established companies in France, Germany,
Switzerland and the UK, and eventually sacked independent reps in favor of Atlas
salespeople. To date, Atlas’ strategy has proven successful. Sales have grown 10
percent per year for the past 12 years, and its return on equity currently
exceeds 20 percent. In 1995, Atlas acquired one of its primary European
competitors from a larger German firm. More recently, one of the Voelmans
retired, opening the way for Atlas to gain control of the Dutch joint venture.
The core business is still owned by the Lane family. Bill’s
three children–Gigi, Russell and Chuck, plus son-in-law Jim–hold executive
positions. The company comprises a textile division, with 240 employees, and a
weathering group, with 350, on three continents. But Atlas’ global expansion
rests on finding foreign partners, installing local managers (the company has
never moved an American manager to Europe) and aggressively buying competitors.
Its European companies are run with operating committees that include Europeans,
Bill says. As in the 1940s, Atlas handles overseas issues with a level of
tact some Americans might find extraordinary. Russell, Bill’s older son, earned
a master’s degree from Garvin School for International Management in Glendale,
Ariz., and now runs U.S. operations for Atlas’ weathering division. "In Europe,
if you want to make a structural change, the walls and regulations are amazing,"
he says. "We are told, ‘You can’t do this, you can’t do that, or you face big
fines or jail.’ It really limits our flexibility."
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