The next time you drive past a
Costco or a Wal-Mart, take a look in the parking lot. The number of BMWs and
Mercedes you see may surprise you. If you are not already shopping at discount
stores, you are part of a rapidly shrinking minority. Most Americans across all
income levels—including, and even especially, those at the high end of the
income spectrum—are embracing a new kind of shopping experience. We have, one
and all, become a nation of treasure hunters. Indeed, more Dom Perignon is sold
today through Costco than any other channel in the United States.
Of course, the demographic that drives luxury cars is not lured
merely by bargain prices. Today’s treasure hunters, including high-net-worth
individuals, seek low prices and high quality. They are not willing to sacrifice
product style and functionality just to save a few dollars; in that way they
differ from the bargain shoppers of the past. Today we want premium products at
a low (or lower) price, and companies that cannot deliver them are being
squeezed.
Many wealthy entrepreneurs and investors succeeded by being
savvy consumers—seeking out good deals where they could find them, and putting
what they saved to good use. This allows them to occasionally splurge on a
higher-end item and trade up to a better car, a bigger home or a nicer vacation.
So, in a sense, the trend toward treasure hunting across all income groups is in
reality an extension of a trait that many wealthier individuals have always
displayed, even when they were building their wealth. But these contemporary
treasure hunters—like people of all economic stripes—seek out bargains because
it makes them feel good about themselves.
Bargain Booty In a recent survey my colleagues and I conducted, 71 percent of
respondents reported that "it makes me happy" when they purchase an item because
it is a good value. Moreover, almost three out of five (59 percent) said it was
"exciting" to do so. These results include high-income individuals. In fact, on
average, the respondents who were most excited by treasure hunting were those in
the highest income brackets.
More Dom Perignon is sold today through Costco than any other channel in the U.S. | Moreover—and this represents a significant shift from past
consumer trends—more than 90 percent of the respondents said they tell people
when they get a great deal, and how much they paid. Not so long ago, most of us
were more likely to keep quiet about acquiring value items at a discount,
letting people assume we had paid full price. Now we celebrate it.
During a recent Larry King episode, for example, Elizabeth
Taylor showed off a pair of eyeglasses she had bought at The Dollar Store—this
was during a segment in which she was promoting her own jewelry line and
displaying her famous jewelry collection. She made a point of letting King know
that she had paid only 99 cents for the glasses.
We seem to get an emotional kick when we perceive ourselves as
smart shoppers. In fact, as our survey shows, the emotional payback of treasure
hunting seems to transcend individuals’ financial needs and constraints. This is
a good thing, because, sometimes, those needs and constraints can change very
quickly.
Consider Jim and Anne Friedmans, a wealthy couple who
experienced some financial reverses. They were the owners of a successful
direct-mail processing company with huge clients, such as American Express,
JCPenney, MBNA and Wal-Mart. They earned seven figures, owned three homes and
never stinted on paying for things they considered important, like their
children’s education. (They put all three of their children through private
colleges—Harvard, Wheaton and Boston College—without loans.) Then, after 9/11,
Jim lost his business. They sold their homes and bought a smaller one. But, in
part because they know how to treasure hunt and accumulate savings, they have
rebuilt their fortune.
Treasure hunting is increasingly part of the American lifestyle at all
economic levels. As the Friedmans’ story demonstrates, that’s a good
thing.  | Michael Silverstein, author of Treasure Hunt: Inside the Mind of the New
Consumer, is a senior vice president in the
Boston Consulting Group’s Chicago office. |
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