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| Best Practices: Security | ||||
| Inside Jobs
Eileen P. Gunn 01/01/2007 |
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To paraphrase Mark Twain, the news of Paul Vance’s death was greatly exaggerated. Last September, the Associated Press reported the passing of Vance, who cowrote the pop hit, Itsy Bitsy Teenie Weenie Yellow Polka Dot Bikini. The trouble was the real Vance was still alive and living in Florida. The deceased, who also lived in Florida, had spent much of his life posing as the songwriter, even to his wife.
Vance was relatively lucky that his counterfeit self did not cause more trouble. Identity theft plagues a growing number of affluent individuals today, pummeling their financial and professional lives and causing them years of hardship. Identity theft complaints made to the Federal Trade Commission rose nearly 19 percent between 2003 and 2005, to more than 255,500. It takes, on average, more than 600 hours—and more than 14 to 16 months—for a victim to clear his record, notes James Kane, president of Hub International Personal Insurance. Criminals will target anyone with a social security number and a good credit score, but the ultrawealthy are primary targets, says Paul Viollis, CEO of Risk Control Strategies, a New York firm that specializes in the security needs of affluent families. Individuals who lead a quasi-public life—by sitting on boards, making large charitable donations, running a company—can be even more vulnerable because their affiliations often require them to reveal valuable information, such as their place of residence or net worth. Prevention is key, and many effective steps don’t have to be major intrusions into your life, Viollis says. At Home
One New York couple learned this lesson the hard way in 2004. Reuben Borman and Cherin Perelmen took shortcuts in the usual checks and scrutiny during their haste to hire a nanny to care for their colicky infant. According to the New York Times, the nanny, who dropped her résumé at a placement agency while the couple was there seeking help, lasted only a few days before disappearing with Perelmen’s cash and a stolen blank check. Police who investigated the incident eventually discovered that the nanny, Adrienn Kohalmi, had worked for several families in New Jersey and had accumulated a trove of stolen credit cards, social security numbers, passports and even bank accounts over time. She was subsequently convicted of fraud. Viollis suggests renewing background checks every 12 to 24 months. Look for personal problems, sudden debts, a child in legal trouble or other factors that can create acute financial need and tempt a housekeeper or cook to sell an employer’s personal information. Viollis also advises clients to be wary of changes that suggest a recent windfall. "For example, the chauffeur is suddenly driving a Mercedes," he says.
Beyond threats inside a family’s inner circle, Viollis worries about the criminals they do not know at all, "trollers who cyberstalk the wealthy," he says. These predators may begin scouring websites for names of philanthropists and their donations. From there, a Google search can turn up their board memberships, hometown, place of business and even, perhaps, the location of their family office. With this data, thieves can estimate a target’s net worth and look for access points: computers to hack, cell phones, PDAs, wireless networks or cordless phones to intercept for credit card numbers, bank accounts and passwords. "Clients always tell me they can’t give up their cordless phone or their Treo. I tell them they don’t have to," Viollis says. Instead he recommends using Internet-based phone services, installing software on home computers that encrypts data or buying a small file server where information can be encrypted before it leaves the home. Families should also be sure to secure second or vacation homes. The first step is to avoid leaving important documents—spare credit cards, checkbooks or old bills—lying around a house that is often empty, particularly if workers will be coming and going or guests will be staying there while you are gone. Homeowners should take all personal records with them when they leave, or put them in the safe. Robert Oatman, a veteran of the Baltimore Police Department whose firm, R.L. Oatman & Associates, performs corporate and personal security assessments, says that his clients often neglect to keep track of who has access to seasonal homes. "I had one client recently do a key count for his house in Palm Beach. The number of keys floating around was amazing," he says. "Four employees who no longer worked there had never returned theirs, and a few others were missing completely, never to be found." Oatman recommended a new system in which only one employee has a key and keeps a log of who uses it, accompanying the visitor when it is appropriate. "A plumber who visits the home once in a while might not know where to look for important documents, but nannies, housekeepers and friends have the opportunity to do some searching," he says. "You have to have one person who is accountable for the home and checks on it regularly," so that if something does go missing it is found out sooner rather than later. Houston-based consultant Michael Guidry worked in the security field for 25 years in nearly 100 countries. He discourages clients from having mail sent to a second home where it can lie around the house, or even sit in the mailbox for weeks at a time, waiting for a stranger to gather it up. He advises clients who live between several homes or who travel often to use a mail forwarding service that receives all mail year-round and delivers it to a family’s current location, or better yet, scans it and emails it, destroying the hard copies. Business
Oatman adheres to "a strict clean-desk policy for my office" and suggests his clients do the same. "Think about all the things people leave around their desk—bills, travel itineraries with credit card information, open computers, even family photos," can tell visitors more than you want them to know, he says. "At the end of the day, the computer needs to be turned off and nothing should be on your desk." Oatman also works with corporate security to improve control over access to executive floors. He says that while other executives are usually thoroughly checked out, cleaning and maintenance staff, mailroom clerks and administrative assistants often are not. According to the FTC, among those who suffer more serious incidents of business-related identity theft and track down the thief, 13 percent trace the crime back to someone they work with. "Some of these people have access to the office when no one else is around, so you really need to know who they are," Oatman says. Travel Children Oatman encourages parents to routinely coach children on discretion as well. "You need protocols. This is what you can and can’t say about yourself in certain situations, this is what you can and can’t put on your Web page. Don’t reveal these family details until you’ve gotten to know a person to a certain extent," he says. When children travel abroad, parents should encourage them to
be more discreet and leave status symbols at home. "When kids come off a plane,
sure, they’re all wearing jeans and T-shirts, but I can look at the backpacks,
wristwatches, jewelry, manicures and know immediately which kids are wealthier,"
Oatman says. Scammers pinpoint these young people at cafés, clubs and museums.
"They start asking, ‘Where do you live, where do you go to school, what do your
parents do?’ These are more of the little pieces people are trying to put
together about you." In the end, he says, securing personal identity requires
keeping enough of these little pieces separated and protected so no criminal can
assemble the entire puzzle. Eileen P. Gunn, based in Brooklyn, is a senior correspondent for Worth. |