Trying to dissect a company’s corporate culture can be like counting angels on
the head of a pin. Instead of bottom-line statements and long-term projections,
the discussion often wanders into intangibles such as core values and hidden
beliefs. But most analysts see culture, vague as the term is, as the
fundamental and often invisible underpinning of a company, anchored by the
founder’s core values and guiding business decisions like Adam Smith’s
“invisible hand.”
“Those values provide the foundation for any company’s
culture, particularly in family-owned businesses,” says Paul Karofsky, executive
director of Northeastern University’s Center for Family Business in Boston,
Mass. “They can be explicit or implicit, and speak to long-term strategies or
even how the employees are treated by management in terms of benefits and
salaries.” Cultures can be highly disciplined or wildly entrepreneurial, open
or closed, greedy or benevolent. But strongly defined cultures are always
crucial to a company’s success and can be, if they do not evolve, the authors of
its downfall. Carol Lavin Bernick, vice chairman of Alberto-Culver’s Consumer
Products Worldwide division, which has seen a dramatic turnaround in its
business prospects, gives sole credit to its renewed corporate culture.
“Everything at Culver relates to the culture, and how strongly our people
believe in and implement our values,” she says, adding that the company has
worked hard toward a more open, inclusive environment where everyone shares
responsibility for the company’s successes. “Every decision we make is seen as
an opportunity to support or undermine the culture we want.”
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