Values and Value Culture may be taken for granted or driven underground at
some companies, but when it comes under siege, during a potential merger or
acquisition, IPO or even generational succession, many people come to realize
how valuable it truly is. Whether one can protect it, or whether it will be lost
as soon as the new owner takes possession, depends largely on where the company
ends up. “The failure rate of mergers is quite significant,” says Ernesto
Poza, author of the just-published book Family Business and professor at Case
Western Reserve University in Cleveland, Ohio. “Many times, acquiring firms
won’t do due diligence on the culture and don’t realize how important it is.
They want to create a new financially driven culture and throw away whatever was
of value that was embedded in the old culture.” This approach, say the
experts, has led to failed acquisitions and ruined companies. There are
hundreds, if not thousands, of horror stories of family businesses being
swallowed by larger corporations and falling victim to gross mismanagement,
eventually closing their doors. But the outlook for family businesses
remains hopeful, observes Poza, because a growing number of acquiring companies
understand the fiscal value of a strong, dynamic family culture and go to great
lengths to keep it functioning. “Berkshire-Hathaway, for one, recognizes the
cultural impact on the bottom line of family owned companies, and creates
incentives for owners to stay,” he says. “That’s much different than just
sending in the shock troops and clearing out top management. It shows respect
for the culture.” Pat Mullen witnessed this more enlightened transition of
ownership firsthand when the Grand Rapids, Mich., TV station he had managed for
18 years, WXMI, was sold to Tribune Broadcasting six years ago. “Dudley
Communications, a privately held family company, owned the station then,” he
says. “They pretty much gave me free rein to run the station since our monthly
numbers were good. Their philosophy was to hire strong managers and hold them
accountable for local markets, but not micromanage.”
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